1. Overview
Munivra provides software that helps businesses track equipment, maintenance history, upcoming service dates, email reminders, push notifications, subscriptions, and account access.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users.
2. Information We Collect
Account information
- Name, email address, password hash, business name, and account identifiers.
- Authentication information used to keep your account secure.
Business and equipment information
- Equipment names, categories, serial numbers, purchase dates, locations, notes, service intervals, and maintenance logs.
- Maintenance history, upcoming service dates, technician/vendor details, and costs entered by your business.
Notification information
- Email notification preferences and reminder lead-time settings.
- Web push notification tokens used to deliver browser notifications.
Billing information
- Subscription plan, billing status, Stripe customer identifiers, and payment-related metadata.
- We do not store full credit card numbers. Payments are processed by Stripe.
Technical information
- IP address, browser type, device information, timestamps, error logs, and basic usage events needed to operate, secure, and improve the service.
3. How We Use Information
- To provide and maintain the Munivra service.
- To authenticate users and protect accounts.
- To store and display equipment and maintenance records.
- To send maintenance reminders by email and browser push notification.
- To process subscriptions, billing, and plan limits.
- To troubleshoot, monitor, secure, and improve the service.
- To respond to support requests.
- To comply with legal obligations and enforce our Terms.
4. How We Share Information
We do not sell user data. We may share information with service providers that help us operate the service, including:
- Hosting and infrastructure providers.
- Payment processors such as Stripe.
- Email delivery providers such as SendGrid.
- Firebase/Google services used for web push notifications.
- Support, analytics, logging, and security providers, if used.
We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect account, billing, and business information. These safeguards may include HTTPS, access controls, password hashing, restricted server access, database backups, and monitoring.
No system is completely secure. Users are responsible for using strong passwords, keeping account credentials confidential, and limiting access to authorized personnel.
6. Data Retention
We keep account, equipment, maintenance, billing, and notification data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
You may request deletion of your account or business data by contacting [email protected]. Some information may be retained where required by law or for legitimate business purposes such as security, billing, audit, or backup records.
7. User Choices
- You may update business and equipment information in the app.
- You may enable or disable email and push notification preferences where available.
- You may manage browser notification permissions in your browser settings.
- You may manage billing through the customer billing portal when available.
8. Cookies and Similar Technologies
Munivra may use cookies, local storage, or similar technologies for authentication, session management, security, preferences, and app functionality. Disabling these technologies may prevent the service from working correctly.
9. Children's Privacy
Munivra is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. International Users
If you access the service from outside the United States, you understand that information may be processed and stored in the United States or other countries where our service providers operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Continued use of the service after an update means you accept the updated policy.
12. Contact
Questions about this Privacy Policy can be sent to [email protected].