Contact Support
Need help with your account, billing, equipment records, notifications, or maintenance reminders? Contact Munivra support.
What to Include
To help us resolve your request quickly, include:
- Your account email address.
- Your business name.
- A clear description of the issue.
- Relevant equipment name or maintenance record.
- Browser and device information if the issue is technical.
- Screenshots, if helpful.
Support Topics
| Topic | How We Help |
|---|---|
| Account access | Login issues, password reset guidance, account questions. |
| Billing | Plan questions, customer portal access, invoices, cancellations, refund review. |
| Equipment records | Questions about equipment entries, limits, maintenance intervals, and service dates. |
| Email and push reminders | Troubleshooting missing reminders, browser notification permissions, and email delivery. |
| Bug reports | Unexpected errors, broken pages, failed saves, or incorrect status calculations. |
Response Time
We aim to respond to support requests within 1–2 business days. Response times may vary based on request volume, account status, and issue complexity.
Security Issues
If you believe you found a security vulnerability or unauthorized access issue, email [email protected] with “Security” in the subject line. Please do not publicly disclose security issues until we have had a reasonable opportunity to investigate.
Billing and Cancellation Help
Paid subscribers can manage subscriptions through the billing portal when available in the app. You can also contact [email protected] for help.